Farmers & Merchants Bank and The Bank of Fayetteville – Privacy Policy

Last Updated: 08/30/2024

 

 

Me Banking Mobile (the “App”)

Powered by Fiserv – helps you control your credit and/or debit cards through your mobile device, making it easy to manage your finances on the go. The App allows you to:

  • Get real-time balances for your accounts
  • Manage your money
  • View your transactions and statements
  • Make transfers
  • Pay your bills and manage billers
  • Deposit a check
  • Receive alerts
  • Manage cards

This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), informs you of the policies and practices regarding the collection, use, and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website and mobile application (the “Services”).

The Types of Information We Collect in the App

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us

We may collect personal information such as your first and last name, address, email, telephone number, and social security number when you create an account. We will collect the financial and transaction information necessary to provide you with the Services, including account numbers, payment card expiration date, payment card identification verification numbers, and transaction and payment history.

(b) Personal Information Collected from Third Parties

We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology

We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services such as device data, online activity data, cookies, and location information.

How We Use Your Information Collected in the App

(a) General Use

We use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, provide you with the Services you request, and help serve you better. This includes facilitating account creation, identifying you as a legitimate user, and sending administrative notifications.

(b) Compliance and Protection

We may use your personal information to comply with applicable laws, protect rights, privacy, safety, or property, enforce terms and conditions, and prevent fraudulent activities.

(c) Creation of Non-Identifiable Data

The App may create de-identified information records from personal information, and we reserve the right to use and disclose non-identifiable information to third parties at our discretion.

Disclosure of Your Personal Information

(a) In Accordance with Our Other Privacy Notices

We may share your personal information with third-party or affiliated service providers to perform services on our behalf, including quality assurance testing and technical support.

(b) Authorities and Others

The App may disclose your personal information to law enforcement, government authorities, and private parties for compliance and protection services.

Links to Other Sites

The App may contain links to third-party websites. When you click on a link to any other website, you will leave the App and go to another site where different privacy policies may apply.

Your Choices Regarding Your Information

(a) How We Respond to Do Not Track Signals

We currently do not take action in response to “do not track” signals from browsers. This policy may be revised if a standard is established.

(b) Access, Update, or Correct Your Information

You can access, update, or correct your information through your account preferences or by contacting us.

(c) Opting Out of Email or SMS Communications

You can unsubscribe from email communications at any time or opt out of SMS communications by adjusting your preferences.

(d) Opting Out of Location Tracking

If you initially consented to the collection of geo-location information, you can stop the collection at any time by changing your device settings.

Safeguards and Retention

We implement reasonable administrative, technical, and physical measures to safeguard your information. However, transmission via the internet is not completely secure, and we cannot guarantee the security of your information.

A Note About Children

The Services are not directed towards individuals under the age of 18. If we learn that personal information has been collected from a child under 18, we will attempt to delete it as soon as possible.

Privacy Policy Updates

This Privacy Policy is subject to occasional revisions. Any material changes will be effective thirty (30) calendar days following notice on the Services. Continued use of the Services indicates your acknowledgment of such changes.

Contact Us

If you have any questions or complaints about this Privacy Policy, please contact us at [email protected] or by mail at:

The Bank of Fayetteville – A Division of The Farmers & Merchants Bank
Attn: Grant Belyea
1 South Block Avenue
Fayetteville, AR 72701

FACTS: WHAT DOES THE FARMERS AND MERCHANTS BANK DO WITH YOUR PERSONAL INFORMATION FROM THE MOBILE APPLICATION

Why?

The mobile application requests access to information stored on your device, such as location, camera, contacts, or other features you are enrolled in, to enrich and simplify your user experience, improve our services, and provide additional security to protect your account.

It is important for you to understand that:

  • Before granting access to this information, you will be prompted to give the application that permission.
  • If you do not wish to grant that permission, you may decline.
  • If you later change your mind, those permissions can be updated in your device’s settings.

What?

Some examples of information your app will request access to are:

  • Location
  • Contacts
  • Camera

How?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted.

Questions?

Please contact the Farmers and Merchants Online Banking Department at 877-889-0100 regarding questions about the information included in this Mobile Privacy Disclosure or questions about this application.