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Welcome to your enhanced digital banking experience
GoFM Digital Banking
Smarter Tools. Simpler Banking. Explore the new features built to make your financial life effortless, on any device.
We’ve officially moved to the enhanced GoFM experience. Follow the steps below to complete your transition and pick up right where you left off.
Your GoFM Roadmap
Log in by following the steps below. Simply select your preferred way to bank to begin your first-time login.
ACCESS
Head to www.gofm.bank/banking-login and log in using your existing credentials.
CONFIRM
Choose “Text Me” beneath your mobile number to receive a one-time security code.
Accept the new Terms and Conditions.
REFRESH
Update your password and confirm your contact information.
Enter the final access code to unlock your new dashboard.
Open the new GoFM digital banking app, and follow the screen prompts.
Troubleshooting Tips
First-Time Mobile App Access
You’ll be prompted to REPLY to a text message with a code when logging into the app for the first time.
Pilot Users, please refer to your initial e-mail instructions.
These images are examples, please reply with your unique code:
Key Details
Everything you need to know to hit the ground running.
Pilot users, please be aware that Zelle, Cardhub, Bill Pay, and Quickbooks will not be available during pilot.
- Login Ready You’ll use your current username and password for the new GoFM digital banking platform. Since autofill, Face ID, and thumbprint settings won’t work for your very first login, we recommend testing your credentials manually today to ensure you have them memorized. If you cannot access your username, please visit your local branch or call our Solutions Center at 1-877-889-0100.
- Mobile Verification Your mobile phone number is the key to a smooth first-time login. Please reach out to our Solutions Center or your local branch now to confirm or update the preferred number we have on file for you.
- Alternative Options No mobile phone? No problem. Simply select the “Answer Security Questions Instead” option during login. This will guide you through a quick validation form to verify your account securely.
- Alert Check While your accounts move over seamlessly, your custom account and card alerts will not. Make a quick note of your current alerts now so you can easily re-enable them once you’ve settled into the new system.
- Quicken or Quickbooks If you use Quicken or QuickBooks to manage your finances, please save a backup of your transaction data before the upgrade begins to ensure a smooth reconnection.
FAQ
Most customers can log in using their existing credentials.
However, the new system requires usernames to include at least one letter. If your previous
username contained numbers only, you will be prompted to create a new username during your
first login.
If you are having trouble logging in, it may be due to one of the following:
● Your username contains numbers only
● Your password was entered incorrectly or autofilled incorrectly
● You may be using an outdated saved login page
If you need assistance accessing your account, please contact our Solutions Center at 1-877-
889-0100.
The new system uses multi-factor authentication (MFA) to help protect your account.
You may receive a one-time verification code by text message or email to confirm your identity
when logging in.
If you are locked out after multiple login attempts, select “Forgot Login?” on the sign-in page.
This self-service option allows you to quickly reset your login credentials and regain access to
your account.
If you still need assistance, please contact our Solutions Center at 1-877-889-0100 or visit your
nearest branch, and our team will be happy to help.
missing?
Because of the system upgrade, alerts, external accounts, and scheduled payments will
need to be set up in the new platform.