Packaging Specialties: A Partnership Built on Trust and Growth

For nearly 50 years, Packaging Specialties has been a cornerstone of the community, growing from a single location to a multi-state operation with four companies and 450 employees, including 250 who call this community home. What started as a family business in 1975 has evolved into a leader in the packaging industry, serving over 20 different food and non-food sectors across the country. Through every stage of its expansion, one constant has remained: its partnership with The Bank of Fayetteville.

“When we chose The Bank of Fayetteville, it wasn’t just about banking—it was about relationships,” says Heath Biggs, co-owner of Packaging Specialties. “We’re customer service-driven in everything we do, and we saw that same commitment in the bank. They’ve maintained that small-town, down-to-earth feel, which was important to us.”

For Packaging Specialties, banking is more than transactions—it’s trust. With the scale of their operations, managing cash flow, payroll and financial planning is critical to their success. Having a banking partner that understands their business needs and values long-term relationships has been a key component of their continued growth. “From the moment we walk through the doors, we know we aren’t just another customer,” Biggs says. “They don’t treat you like a number. They treat you like family.”

That personal approach, combined with The Bank of Fayetteville’s deep roots in the community, reassures Packaging Specialties that it is in good hands. “The [Farmers & Merchants] bank has been here for 80 years; we’ve been here for nearly 50. That kind of stability matters,” Biggs says. “It’s important to work with a financial institution that isn’t a fly-by-night operation but is committed to the long-term success of its customers and community.”

Over the years, the partnership has been a catalyst for growth. As Packaging Specialties expanded, The Bank of Fayetteville evolved alongside it, offering tailored financial solutions that streamlined its operations. “Their positive pay, remote deposit and ICS services have been game-changers for us,” Biggs explains. “It gives us peace of mind knowing our funds are secure and that we can easily monitor our daily transactions.”

Beyond business, the relationship extends to their families as well. “Most of my family banks here. Our children’s accounts, school CDs—everything is with the bank,” Biggs notes. “It’s a testament to the trust we have in them.” The bank’s presence in the community, from supporting local schools to partnering with businesses of all sizes, further reinforces its role as more than just a financial institution—it’s a community pillar.

At its core, the partnership between Packaging Specialties and The Bank of Fayetteville is built on shared values: service, commitment and community. Whether providing financial guidance, offering innovative banking solutions, or simply being a trusted advisor, the bank has played an integral role in Packaging Specialties’ journey.

“They’ve helped us every step of the way,” Biggs says. “Whether facing a challenge or an opportunity, we know they’re right there with us.”

With the support of The Bank of Fayetteville, Packaging Specialties continues to innovate and grow, strengthening its legacy in the industry and the community for generations to come.